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Leveraging Business Relationships
"Exceeding Expectations of Customers and Colleagues"
Length/Product Type
4 hour Module
Targeted Audience
Consultants, Professional Services, Managers, Supervisors
Description
This course focuses on strategies to build better relationships with people at work. Participants will assess their own responsiveness to customers and colleagues, learn to build goodwill and trust in relationships. Attention will be given to effectively managing boss relationships and how to effectively diffuse angry customers and colleagues. This module will help all levels increase their influence and credibility in the workplace.
Objectives
Increase understanding of customers’ and colleagues’ perspectives and use strategies to manage expectations
Build and maintain exceptional relationships with people, including customers, colleagues and managers
Use verbal, non-verbal, and listening techniques to influence and enhance communication
Effectively diffuse angry people
With this product you will receive
Recommended Supplemental Materials
Facilitator Instructions - to help you prepare for and facilitate each section of a course or customize and implement a template.
Training Products - A complete set of training materials rich with course training content and packaged into a single source file (PowerPoint) for ease of use. These materials include: Facilitator Guide, Participant Guide and Training Slides
Template Products - All template products come with training content, layout structure and/or frameworks in a sprcific training content area. You may customize with company information. Training content and layout is designed in PowerPoint, Word and/or Excel .
Training Products - A complete set of training materials rich with course training content and packaged into a single source file (PowerPoint) for ease of use. These materials include: Facilitator Guide, Participant Guide and Training Slides
Template Products - All template products come with training content, layout structure and/or frameworks in a sprcific training content area. You may customize with company information. Training content and layout is designed in PowerPoint, Word and/or Excel .
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