Relationship Management Skills

2 Day Course

Consultants, Professional Services staff, Managers, Directors

How well do you know your customer? How well are you perceived by them? Understanding your customer/s and their specific needs, as well as committing to, counseling with and adding value to them is essential to building meaningful, trusted relationships. As competition for business increases, it is necessary to set yourself apart from your competitors. In this comprehensive course, the focus will be on learning to become a “trusted advisor” rather than just another “vendor.”

Relationship Management is an unique 2 day program designed to help participants build trusted relationships and provide advisory services. The skills taught in this course will help participants better understand the needs of their customer/s. In addition participants will learn key skills in creating commitment, being perceived as credible and trustworthy and how to counsel their customers and makes valued recommendations. This program includes lecture, discussions, case studies and activities focused on increasing participants awareness around their relationship with their customer/s and how to achieve customer comradeship.